Solution To Android Market Place Website Apps Download & Installing Issues

Android Market place website has been very recently announced by google in the honeycomb preview event happened yesterday. They also announced the android market place website at market.android.com, Now it is possible to install apps from android market place directly on your phone without even touching the phone.

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This new feature is really cool, but some users started facing some issues with downloading and installing apps this way, following are some solutions to the issues being faced.

Receiving "Download unsuccessful" message

Android 1.6 Users

We’re receiving reports of "Download unsuccessful" messages from Android 1.6 Users with Market version 2007. We’re actively investigating this issue, and hope to have a new version of Market available soon to address this issue.

In the meantime, we recommend taking the following steps to resolve this issue:

  1. Go to Home > Menu > Settings > Applications > Manage applications
  2. Press Menu, then touch Filter > All
  3. Scroll down and select the Market app
  4. Touch ‘Uninstall updates’

All Other Users

If you receive a "Download unsuccessful" message when attempting to download an app, try the following troubleshooting steps to resolve the issue:

  • Restart your phone then try downloading the app again.
  • Confirm that there is connectivity on your device (contact your mobile service provider if you aren’t connected).
  • Wait 10 minutes and try your download again.

If you’re still unsuccessful, let us know and we’ll be happy to investigate further.

Download stuck at "Starting download…"

If your application is stalled at "Starting download", please use a few of the following troubleshooting steps to help your download to completion:

  • Confirm that there is connectivity on your device (contact your mobile service provider if you aren’t connected)
  • If downloading a paid application, confirm that your credit card information is up to date by logging in your Google Checkout account
  • Make sure that your phone is logged into Google Talk by following these steps:
    1. Go to your phone’s app launcher, and press the Talk app
    2. If you’re already logged into Talk, press Menu, and then touch Sign out
    3. Launch Talk again to sign in

If unsuccessful after attempting these steps, let us know and we’ll be happy to investigate further.

Requested a download from the Android Market website, but it never started

If a download you requested from the Android Market website never started on your device, please try the following troubleshooting steps:

  • Confirm that there is connectivity on your device (contact your mobile service provider if you aren’t connected)
  • If downloading a paid application, confirm that your credit card information is up to date by logging in your Google Checkout account
  • Make sure that your phone is logged into Google Talk by following these steps:
    1. Go to your phone’s app launcher, and press the Talk app
    2. If you’re already logged into Talk, press Menu, and then touch Sign out
    3. Launch Talk again to sign in
  • Make sure that your phone has enough available space to install the app. If necessary, try uninstalling some existing applications or moving them to your SD card.
  • Try requesting the download again using Android Market from your device.

If unsuccessful after attempting these steps, let us know and we’ll be happy to investigate further.

Android Market disappearing after Android 2.2 Update

We’re receiving reports from some users that the Android Market app is disappearing after receiving the Android 2.2 update. We’re working with carriers and device manufacturers to resolve the issue and restore your access to Android Market.

In the meantime, if you’d like to resolve the issue immediately, we recommend performing a factory data reset on your device. Please note that this will reset your device to its original state, and while your media content (photos, music, etc.) will not be deleted from the SD card, applications and their related data will be uninstalled. To perform a factory reset:

  1. Go to Home > Menu > Settings > Privacy
  2. Press "Factory data reset"
  3. Press "Reset phone"

Your phone will restart, and after everything resets you’ll be able to access Android Market again. Note that in some devices the "Factory data reset" option may be located under a different menu item, such as Phone Storage.

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