We all must have heard these golden words from our elders as young kids – “Monet/Wealth lost can be regained, but the Time lost can never”. Truly, Time is the most prestigious(virtual) commodity and should be utilized in the most efficient way possible by all mankind. Reliance Communications seems to have felt the same for its esteemed customers. It has come with a series of ‘Self Help’ Services for Mobile Users that will facilitate them with access to their account/billing information, request for services/raise complaints through varied channels of their convenience – WEB, IVR and SMS solutions.
WEB Solutions :
Coming under the head “My Services”, offers secure login based option enabling you to manage all your Reliance services under one umbrella. You can link multiple Mobile / Landline / Big TV / Broadband accounts under single login.
Features for Postpaid customers include Billing Info, Pay Bill, Payment Details, Credit Limit Info, Unbilled Amount and Create/Track Service Request. On the other hand, Prepaid customers can avail features like Online Recharge and Transaction History apart from other common features with Postpaid service.
For detailed information, click here.
IVR Solutions :
IVR(Interactive Voice Response) based solutions will enable you to check service details anytime-anywhere through your mobile phone. Their IVR service is catering to 10 regional languages apart from English & Hindi.
You Just need to dial *222 from your Postpaid phone / *333 from your Prepaid phone and thereafter use the hassle free Interactive Voice Response. Get the details here.
SMS Solutions :
The SMS based solutions will provide you quick & easy access to information, first level support and will help you to keep control of your services – so u get the Power right in your palm.
To seek this service, check out this link.
Apart from these three broad categories of services offered, Reliance offers as many as 7 ‘Modes Of Payment’ that are :
- Online payment
- Cash payment
- Credit/Debit card payment
- Automated Phone payment
- Cheque/Draft payment
- Auto Pay
All these ‘esay to access’ services and that too ‘Toll FREE’. What else would you require?